1. Return Request Period

Return requests must be submitted within 14 days of delivery.

2. Eligible Returns

Returned items should not be visibly used or damaged, should remain reasonably complete, and should include the original accessories, instruction materials, and packaging where applicable. We may ask for order details and photographs to review a return request.

3. Non-Returnable Conditions

A return may be declined when an item has been materially used, damaged after delivery through customer handling, altered, or returned without components that were included in the order, subject to applicable consumer rights.

4. Return Shipping Costs

For ordinary returns, return shipping costs are the responsibility of the customer. NESTRAVA will handle return shipping for an incorrect item, damaged item, defective item, or missing item caused by a fulfillment error.

5. Damaged, Defective, Incorrect, or Missing Items

Contact contact@nestravalabs.com as soon as reasonably possible if an item arrives damaged, defective, incorrect, or incomplete. Please include the order reference and supporting photographs or details so we can review the issue.

6. Inspection and Refund Decision

After the returned item is received and inspected, NESTRAVA will review whether a refund or other resolution is available under this policy and applicable law.

7. Refund Method and Timing

Approved refunds are issued to the original payment method. After a refund is issued, the time required for the funds to appear in the customer’s account depends on the payment provider or financial institution.

8. Original Shipping Fees

Original shipping fees are generally not refundable unless the return is due to an incorrect item, damaged item, defective item, missing item caused by a fulfillment error, or another circumstance for which NESTRAVA is responsible.

9. Contact

For return or refund questions, contact contact@nestravalabs.com before sending an item back. We will provide return instructions when a return is accepted.