1. Order Processing and Dispatch

Orders are normally dispatched within 15 days after order confirmation. This is a shipment processing deadline and does not mean that delivery will be completed within 15 days.

2. Shipping Destinations

Available shipping destinations are shown or confirmed before shipment. International delivery may be limited by destination, carrier availability, customs requirements, or applicable laws.

3. Delivery Estimates

Delivery time after dispatch varies by destination, carrier and local customs processing. NESTRAVA does not promise a specific arrival date unless a specific estimate is expressly confirmed for an order.

4. Shipping Fees

Applicable shipping fees are shown or confirmed before shipment. Fees may vary by destination, package, and delivery service.

5. Tracking

Tracking information may be provided when available from the selected carrier or shipping service. Tracking availability and scan timing may vary.

6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. If an order is shipped to an address submitted incorrectly by the customer, additional shipping or handling costs may be charged to the customer where applicable.

7. Delayed or Lost Shipments

International shipments and other deliveries may be affected by customs processing, local delivery conditions, public holidays, carrier delays, weather, or events outside NESTRAVA’s reasonable control. Contact us if tracking indicates a delay, delivery problem, or possible loss so we can review the shipment details and available next steps.

8. Customs, Duties, and Import Charges

International orders may incur import taxes, customs duties, brokerage charges, or other local fees. Unless expressly stated otherwise at checkout, the recipient is responsible for these charges under the laws of the destination country.

9. Shipping Support

For shipping questions or delivery issues, contact contact@nestravalabs.com and include the order reference and delivery details.