1. Cancellation Before Dispatch

Customers may request cancellation before an order is dispatched by contacting contact@nestravalabs.com. Cancellation is subject to whether the order has already entered the fulfillment process.

2. Orders in Processing

If an order has entered actual fulfillment or preparation, NESTRAVA may be unable to cancel it. We will review the order status and confirm whether cancellation is still possible.

3. Orders Already Dispatched

An order that has already been dispatched may not be cancelled. Once dispatched, the order is handled under the Return & Refund Policy.

4. Address Changes

Address changes must be requested as soon as possible. Once an order has been dispatched, NESTRAVA cannot guarantee that the address can be changed or that a carrier can redirect the shipment.

5. Duplicate Orders

Contact contact@nestravalabs.com promptly if you believe a duplicate order was placed. We will review the fulfillment status and process a cancellation request when possible.

6. If Cancellation Is Not Possible

If an order cannot be cancelled because it has entered fulfillment or has been dispatched, any eligible return request will be handled under the Return & Refund Policy.